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ORDER PROCESSING AND SHIPPING

How long does it take to process my order?

We ship Monday to Friday and take up to one business day to process orders. This means that if you order on Monday, your coffee will ship on Monday or Tuesday.

To which countries does Hopelands Coffee ship to?

We ship to almost all countries and regions worldwide.

What are the shipping options available?

We offer free Standard Shipping to almost all countries, which delivers orders in 3-5 business days. We also offer Expedited Shipping for €9.99, which delivers orders in 1-4 business days. Shipments to Australia, New Zealand, and Brunei take 7-10 business days with Standard Shipping and 5-9 business days with Expedited Shipping.

Once your coffee is dispatched, we will send you a confirmation email with the parcel’s tracking number, so that you can follow the delivery of your or

PAYMENT AND INVOICING

Do I need to have a PayPal account to pay with PayPal?

No, you don’t need to have a PayPal account to pay with PayPal. You just need to select PayPal as the payment method during checkout, then click on “Pay with PayPal“. You will be automatically directed to PayPal’s Guest Checkout and then you only need to click on “Pay with Debit or Credit Card”. It is easy, fast, and safe.

Can you send me an invoice?

The invoice of your purchase is issued on the day the order is shipped and is sent to you together with your purchase.

RETURNS AND REFUNDS

Orders can be returned and refunded risk-free within 90 days of delivery.
How should I proceed to return my order?

You can return your order from our website within 90 days of delivery. Goods returned must be in the same condition as they were when delivered to you, together with proof of purchase, and sent by post or courier to the following address:

Montenegro Coffee LLC

We will issue the refund of your order price within one business day of receiving the returned item and the respective proof of purchase.

COFFEE STORAGE

Keep your coffee fresh for longer.
What is the best way to store my coffee?

We recommend storing your coffee in the original Montenegro coffee bag, which comes with a one-way degassing valve and a zipper seal to lock in freshness, or alternatively in a hermetic container, and then placing them in a cool, dark place. Do not store your coffee in the fridge or freezer, because it may introduce unwanted moisture to the beans and adversely affect the flavor of the coffee.

Try to grind your coffee just prior to brewing and grind only the amount you need. Coffee preserves freshness for much longer as whole bean than as ground.

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